• 25% Easter discount on almost everything with the code HappyEaster25
Dealer login

Return & Refund

I want to make a complaint about an item. What should I consider when making a complaint?

If you notice any damage or other defect on an item, you can make a complaint with us. Please send us clear photos showing the damage or defect, along with a brief description and the order number, which you can find in the order confirmation, to customercare@uhlsport.de.

1
When and how will the refund be credited?

The purchase amount will be credited to you as soon as possible after we receive the return - we will use the payment method you chose when placing your order.

1
How do I know that my return has arrived?

We will confirm the return by email after we have checked it. This may take a few days. Thank you for your understanding.

1
For how long can I return an item?

You can return items within 14 days free of charge within Germany - even if you bought them in a sale. It is important that they are unworn. So please make sure not to remove any labels.

1
Where can I post my return?

You can drop off your package at any DHL parcel store or packing station. You can find your nearest return station here.

1
Can personalized/customized items be returned?

Personalized items cannot be returned. These products are individually tailored to you personal wishes. This means that other goalkeepers or players cannot use your personalized items.

If you are unsure about the choice of gloves or if you need advice on grips or cuts, send us a message using the facebook Messenger before placing your personalized order. We will be happy to help you.

1
How to return an item?

You can return unworn items within 14 days. Use the return documents, which you can either fill out in your customer account, download and print here as a blank form.

Step 1
Pack the items, enclose the return bill and stick the corresponding DHL label on the outside of the package. This way, your return will always be sent to the correct address - free of charge within Germany, of course. For returns that are not posted in Germany, we will charge the costs incurred.

Step 2
You can drop off the package at DHL parcel stores and packing stations. Please keep the return receipt until we confirm your return. You can find return stations near you here.

Step 3
After we have received the package, we will credit the purchase amount to the payment method you selected when placing your order as soon as possible.

1
How to exchange an item?

We can not automatically offset items against each other, so unfortunately a direct exchange is not possible.

Simply return your order within 14 days. We will refund you as soon as possible after receiving your return.

In the online store you can see if the desired item is still available in the right size or color. You can order it again right away.

1
Where to find my return documents?

There are two ways to find the return documents - depending on whether you have a customer account or not.

For registered users
You can download and print your return documents directly in your uhlsport customer customer account. Before you print out your return documents, you can enter which items you want to return in the mask that appears. You can then put the printed form in your package.

Users without a customer account
If you do not have a customer account, you can download the return form here. Please fill out the form and enclose it to your return package.

1
Under what conditions can I return an item?

Within 14 days you can return ordered items free of charge within Germany. An item can only be claimed in unworn condition and returned for exchange. Attached labels may not have been removed from the article or the packaging. Also personalized items, e.g. individually printed or individually created items, are excluded from the revocation.

Please enter the reaseon for the return in the return form. Possible reasons are:

  • defect/used
  • Price/Performance
  • Different than described
  • Different than pictured
  • Ordered for selection
  • Item incomplete
  • Delivered too late
  • Poor quality

You also have the option to record any other reasons or comments on the returns form.

1

Answer not found?

Use our contact form to ask us your question