I want to file a complaint about an item. What should I consider when making a complaint?
If you notice that an item is damaged or has another defect, you can file a complaint with us. We require clear photos that clearly show the damage or defect. Please also include a brief description and provide us with the order number. You can find the order number, for example, in the order confirmation. Send all information to shop@kempa-sports.com.
Functional cookies are absolutely necessary for the functionality of the web shop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.
Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
CSRF token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Timezone:
The cookie is used to provide the system with the user's current time zone.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
Cache handling:
The cookie is used to differentiate the cache for different scenarios and page users.
Information on origin:
The cookie stores the referrer and the first page visited by the user for further use.
Activated cookies:
Saves which cookies have already been accepted by the user for the first time.
CAPTCHA integration
PayPal payments
Google Pay payments
NetiLanguageDetector
Google Tag Manager debug mode:
Allows to run the Google Tag Manager in debug mode.
Mollie Payment:
This cookie is used to group all events generated from a unique user session across multiple checkout pages.
PayPal:
The cookie is used for payment processing via PayPal.
Shopware Analytics is an analytics service for tracking shopping behavior on this webshop, provided by shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany) in joint responsibility (see also the data protection information). The legal basis for data processing is Art. 6 para. 1 s. 1 lit. a GDPR. If data is stored locally, please refer to our privacy policy for further details on data processing.
The recipient of the data is shopware AG and IT service providers. Technologies used include local storage. The collected data includes customer group, pages visited, click paths, date and time of visit, information about the end device used (resolution, resolution density, operating system), referrer URL, information about the browser used, locale, search queries, time zone. The purpose of data collection is for marketing, analysis, and statistical purposes.
Data processing takes place within the European Union. If you have any questions about data protection, you can contact the data protection officer at legal@shopware.com. Further information can be found at https://www.shopware.com/en/privacy/website.
Stored data:
Shopware Analytics adds the following information to your browser's local storage until consent is revoked: _swa_anonymousId (a unique identifier of the visitor), _swa_userTraits (user traits of the visitor).
Google Maps/ Places/ Geocoding:
With Google API we check your address and make auto suggest in checkout.
Wishlist
YouTube video
Allows Google to collect personal data for online advertising and marketing.
Google Advertising
These cookies are used for statistics and shop performance metrics.
Conversion and usertracking via Google Tag Manager
Google Analytics
Google Analytics
Google Analytics
Service cookies are used to provide the user with additional offers (e.g. live chats) on the website. Information obtained via these service cookies may also be processed for site analysis.
Zendesk:
Zendesk provides a live chat for site users. The cookie ensures the function of the application over several page views.
These cookies are used to collect and process information about the use of the website by users, in order to subsequently personalise advertising and/or content in other contexts.
Trbo on-site personalization:
The cookie is used for onsite personalization of the site content and for site analysis for optimization measures.
Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.
Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
Bing Ads:
This cookie is used by Bing to gather anonymous information on how visitors are using the website.
Awin affiliate marketing:
The cookie provides tracking functionalities for a successful integration of Awin partner programs.
Matomo:
The cookie is used to track website activity. The information collected is used for site analysis and to generate statistics.
Hotjar:
Hotjar cookies are used to analyze website activities of users. The site user is identified by the cookie over several page views and his or her behavior is analyzed.
Marketing cookies are used to display advertisements on the website in a targeted and individualized manner across multiple page views and browser sessions.
Facebook Pixel:
The cookie is used by Facebook to display personalized advertising offers based on user behavior to users of websites that integrate Facebook services.
Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Google conversion tracking:
The Google Conversion Tracking Cookie is used to track conversions on the website effectively. This information is used by the site operator to target Google AdWords campaigns.
We respect your privacy
We understand that cookies might not be your favorite thing. However, we’re happy to offer them to give you the best possible shopping experience. We use cookies, pixels, tags, and similar technologies to show you relevant offers, remember your settings in the shop, and alert us when something isn’t working as it should. By clicking "Accept all cookies," you allow uhlsport to use cookies, tags, pixels, and similar technologies. In doing so, we share tracking information about your use of our site with social media advertising partners like Google, Facebook, or Instagram for marketing purposes. On our Privacy Page, you can learn more about cookies in the "Information about Cookies" section. You can change your consent at any time. By clicking on "Accept all cookies" you also give your consent to the disclosure of your behavior in our store to our partner, shopware AG (Ebbinghoff 10, 48624 Schöppingen, Germany), which cannot assign this data to you personally, but may process it for its own purposes (e.g. product improvements, market behavior analyses).
