FAQ

You can return unworn items within 14 days. Use the return documents, which you can fill out, download, and print from your customer account, or download here as a blank form.

Step 1
Pack the items in the box, include the corresponding return form, and attach the DHL label to the outside of the box. This ensures your return always goes to the correct address – free of charge within Germany. For returns sent from outside Germany, we will charge the incurred costs.

Step 2
You can drop off the package at DHL parcel shops and stations. Please keep the return receipt until we confirm your return. You can find return stations near you here.

Step 3
Once we receive the package, we will refund the purchase amount to the payment method you selected during checkout as quickly as possible.

PayPal
When paying with PayPal, after clicking the "Order with Obligation to Pay" button, you will be redirected to your PayPal account. There, you log in and transfer the purchase price as specified by PayPal.

Credit Card
When paying by credit card, you authorize uhlsport – by providing the card type (MASTERCARD or VISA), card number, expiration date, and security code – to charge the stated credit card with the purchase price upon clicking the "Order with Obligation to Pay" button. The credit card is charged immediately.

SOFORT Transfer
When paying via SOFORT Transfer, you authorize uhlsport – by providing bank account details – to collect the purchase price from the specified bank account upon clicking the "Order with Obligation to Pay" button. The purchase price is due immediately.

Giropay
When paying with Giropay, after clicking the "Order with Obligation to Pay" button, a window will appear where you enter the bank code of the financial institution to locate the appropriate bank or savings bank. In the next step, you will be redirected to the login page of the financial institution. There, you log in with your account number and personal identification number (PIN) to complete the payment.

All prices in the online shop are in euros, include the statutory VAT, and are exclusive of any shipping costs. We offer various payment methods. Your payments to us are encrypted and meet the highest security standards.

uhlsport reserves the right, in individual cases during the ordering process, not to offer certain payment methods or to refer to alternative payment methods.

In the event that the ordered goods are unavailable or a contract is not concluded for other reasons, uhlsport will promptly refund any payments already received. All other rights of uhlsport remain reserved.